SoundCollective Policies

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SoundCollective Policies

Tech & Facilities Policy, Rules, & Procedures Q&A

If student stations are not working properly, what do we do?  

Contact Tech immediately to troubleshoot the issues.

Software or hardware needs an update; Can I update the machine myself?

No. Before we update, Tech must test first and get clearance from the Tech and Curriculum Directors.  

Can students/ members enter a classroom and start using the stations unattended?

No. Students/members cannot be in the classrooms unattended. They can only be in the classrooms if their teacher is present for a private lesson/class or a member reserved the room. If a teacher is not present for a class or private lesson, a tech or staff member would need to be in the classroom, and then the students/members can enter.  

After a private lesson, class or membership reservation, students/members must leave the room so Tech can set up for the next event.  

Does SoundCollective have a Lost & Found?

Yes. The Lost & Found is at the front desk. Please see Admissions for details.   

Are students allowed to touch the SSL board and outboard gear in the Recording Studio?

Due to the delicate nature of the SSL Mixing Console, we require all members and member guests to be accompanied by a certified SSL audio engineer or technician before interacting with the mixing console. For more information, ask a SoundColletive staff member.

Can students or members bring their children to class or the facility?

Due to liability concerns, students and members are not permitted to bring their children to class with them.   

Are students, members, or guests of members permitted to rewire, plug in auxiliary sound gear, or tamper with DJ and Production Stations?

Due to the complex nature of our DJ and Production stations, we require all students, members, and member guests to work with a SoundCollective staff member to make any changes outside of the standard station setup. If you require changes or are unsure if your ideal setup is outside of the standard station setup, please ask a SoundCollective staff member for assistance. Students and members may plug in their own flash drives into the USB Dock to save their work or access their media.  

Can students bring in their own laptops and gear to set up in class?

Yes, students are permitted to bring their own laptops and gear to class. However, SoundCollective cannot be held responsible for the loss or damage of your personal property. As a reminder, SoundCollective provides laptops featuring the latest industry-standard Digital Audio Workstations (DAWs), plugins, and more for students, members, and guests to use during their sessions.

How should students and members save their work?

Students and members should collect and save their work to their own flash drives. We’ve added a reminder to do so to all of our computers’ desktops.

What should students, members, and faculty do if the fire alarm goes off?

If the fire alarm goes off in the building and it is not a test, we will all need to exit the building single-file up the steps to Broadway. The meeting place is the Charging Bull. If the Broadway exit is blocked, we must exit the building out the back door single file and exit to New St. The meeting place will be the Charging Bull.

Are guests welcome at SoundCollective?

Guests are welcome! We encourage you to bring your friends and collaborators to jam at our facility. Please send us a list of your guests’ names when you book your room.

Are recording and streaming engineers available for sessions?

Recording engineers and streaming services are available at an additional cost. Please contact us for more details at (646) 747-0144 or [email protected].

How do members and students book specific instruments for their sessions?

If you need us to provide specific instruments for your session, please let us know ahead of time so we can reserve them for you. 

How do visitors notify SoundCollective that they do not want photos, videos, or audio of them used on social media or in other marketing material?

You may opt out of being included in media material when checking in to the facility at the front desk. 

Food and Drink Policy 

The SoundCollective Food and Drink Policy is an effort to make the facility an inviting and comfortable place for learning while maximizing the continued value of SoundCollective’s equipment and furnishings. This policy achieves a balance between SoundCollective users’ social needs and the need to preserve and protect our laptops, furnishings, and other equipment. This Food and Drink Policy applies to everyone in the building, including students, members, staff, and guests.

  • Eating and drinking are permitted within the lounge area, offices, and common spaces. 
  • Food and drink are not permitted in any area posted as “No Food or Drink.” This includes, but is not limited to: the classrooms, performance space and the recording studio.  
  • Beverages in open containers, cans, mugs, glasses, or cups without lids are not permitted in the classrooms or recording studio. 
  • Food and drink waste must be discarded in trash or recycling receptacles. 
  • Spilled food or drink should be cleaned immediately with paper towels available at the front desk. For significant spills or messes, please contact any SoundCollective staff member immediately. 
  • Individuals who disregard the policy will be asked to empty their prohibited drink containers, put their food away, or leave the classrooms or recording studio.
  • SoundCollective reserves the right to suspend this policy for special SoundCollective workshops and events. 

Membership General Info & Policies

Booking
  • Student production workstations are available to members without prior booking (subject to availability).
  • Using the specialized rooms, including the private practice rooms, performance space, recording studio, and streaming studio, requires prior booking.
  • The practice spaces can be used to teach lessons only when booked through our admissions department. Please let us know if you would like to teach lessons, and we will get back to you with more information.
  • Members get one free guest day pass per month. Members may purchase additional guest day passes for $199 per day.
  • Members are responsible for the guests they bring into the facility. 
  • Please note: we are open from 10 am to 6 pm, Monday through Friday. Booking times must fall within open hours.
  • Booking Procedure: You can book a room by contacting us at [email protected] or (646) 747-0144.
Booking Cancellation
  • Booking cancellations must be made at least 24-48 hours in advance.
  • If you have not shown up for your reservation 15 minutes after its start time, your reservation will be canceled.
Weather & Maintenance
  • It’s always a great day to be a member; however, if the weather should turn inclement, we reserve the right to close to keep everyone safe. If there are potentially hazardous weather conditions, please check our website or call to confirm we are open before traveling to the facility.
  • We are continuing to renovate our facility to serve our members better. Sometimes that means we will have to alter our open hours. We appreciate your understanding.
Membership Cancellation

Private Lessons

Scheduling Lessons
  • Scheduling of lessons is done through this website or the Admissions Office only. You must inform the Admissions Office if you wish to cancel or make any changes to your lesson schedule.
Rescheduling Lessons
  • If, due to unforeseen circumstances, you need to reschedule your lesson, you must contact the Admissions Office 24 hours before your lesson is scheduled. If you need to cancel a lesson that is scheduled on the weekend or on Monday, you must contact our office on or before Friday. Otherwise, you will be charged for that lesson.
  • Please note that students are allowed to reschedule a maximum number of once every 4 sessions or 3 times every 10 sessions.
Tech Session (Applicable to Online Private Lessons Only)
  • For your online private lesson, we recommend that you coordinate with our in-house tech team to ensure that your computer settings and equipment are optimal for your lesson. Please contact us for further information.
  • If you do not wish to have the tech session, you are responsible for setting up your equipment before your online lesson. The tech session must occur at least 48 hours prior to your lesson.

Booking and Equipment Sign-Out

The first priority for all bookings is to accommodate classes, membership, and teaching needs. Extracurricular projects may be pursued as a second priority, though we cannot guarantee accommodations for these bookings. The reservation and sign-out policies apply to all SoundCollective equipment.

  • Students and members must reserve equipment in advance and are responsible for canceling bookings they no longer need. If booked equipment has not been picked up by the end of the reserved period, all future bookings will be automatically canceled.
  • Equipment dedicated for specific class use may not be signed-out for general use throughout the term of the class.
  • Students wishing to sign out gear must make a request through SoundCollective prior to making a booking. Permission for this type of booking will be at the discretion of the SoundCollective Tech Team. 
  • Equipment must be picked up and returned within operating hours. Equipment that is not returned by the end of the lending period is subject to a late fee of the same daily rental rate the equipment was signed-out for, plus an additional fee of 15% of the daily rate.
  • Special accommodation requests for drop-off or pick-up times must be made at the time of booking.
  • The borrower is responsible for the equipment until it has been checked back in by a SoundCollective staff member. Please do not leave any equipment unattended outside the facility, as you will be responsible for it.
  • All information provided by the borrower on the sign-out form will remain confidential unless the individual has violated any of the equipment sign-out policies.
  • Students failing to respect the responsibilities listed above, failing to return equipment in good working order, or failing to return equipment at all, will be invoiced by SoundCollective for the full value of repairs or replacement.
  • Sound Collective does not supply storage media for gear or recording devices. Borrowers must provide their own media storage. 

***SoundCollective reserves the right to change these Policies and Procedures at any time.

Refund Policy

  1. Refunds must be requested within 48 hours of the original purchase via email to [email protected]. Please note, refunds cannot be made for classes that have already been taken. Absences or cancellations made by the student are not eligible for refunds.
  2. Requests to exchange a purchase for credit towards another program must be made via email to [email protected] no less than 3 weeks prior to the start of the originally purchased program. Please note exchanges can only be made based on program availability. Sound Collective does not accept any responsibility for such exchanges if the student is unable to attend any of the programs we have available. Credit must be used within 6 months of the original purchase date.
  3. In the event a full program is cancelled or rescheduled, students will be given the option to either re-enroll in the rescheduled program or request a refund in accordance with the policy above.
  4. In the event a student must cancel/reschedule a private lesson, the request must be submitted via email to [email protected] no less than 24 hours prior to their lesson time. Same day cancellations made by students for classes, including private lessons, are ineligible for refunds or exchanges. In the event the school and/or instructor must cancel/reschedule a class, make up date options will be given in order to ensure the student can complete the classes they have purchased in their entirety.
  5. In order to maintain a clear written record, communication regarding scheduling and billing must be conducted via email and addressed to [email protected]. Please reserve phone calls for emergencies such as delayed transportation or same day cancelations. 
  6. Instructors are NOT to be contacted via phone, email, or social media regarding any Sound Collective matters including scheduling and billing. All communication must go through the appropriate parties listed above.
  7. Harassment in the form of excessive phone calls, emails, social media direct messages, or any communication (verbal, written, or otherwise) containing threats to the school and/or staff will not be tolerated. Such harassment will result in immediate termination of the student’s program with no refunds, in addition to the student being barred from enrolling in future programs at the school’s discretion.

Sound Collective Privacy Policy

Last updated: August 07, 2024

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to NYICC, 28 Broadway, New York, NY 10004.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: New York, United States
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to Sound Collective, accessible from https://www.soundcollective.com/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected
Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Usage Data
Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Free Privacy Policy website article.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential CookiesType: Session CookiesAdministered by: UsPurpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Cookies Policy / Notice Acceptance CookiesType: Persistent CookiesAdministered by: UsPurpose: These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality CookiesType: Persistent CookiesAdministered by: UsPurpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

SMS Terms and Conditions

Last updated: August 07, 2024

Sound Collective Alerts

By opting in you will receive marketing, promotional, and program update messages from Sound Collective

Reply STOP to the short code. We will send a final SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

You can reply HELP to the short code for additional information or you can reach help directly at [email protected] or at 1 (646) 747-0144.

Message frequency may vary.
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply for any messages sent or received.

www.soundcollective.com/privacy-policy