Sound Collective – Terms of Service & Policies

Version 1.2 | 1/21/26

Mission Statement

Music education should work for creators, but it often doesn’t. Aspiring producers, DJs, and musicians sign up for outdated courses that lack real-world relevance. They watch endless videos without guidance. They rent studio time alone without mentorship. They struggle to find community, industry connections, and confidence in their sound.

Sound Collective’s mission is to empower artists by providing an immersive, collaborative, and practical environment to grow their skills. We’re building NYC’s leading music education and creative community hub; combining hands-on classes, mentorship, and pro-grade studios under one roof, with flexible online learning to expand our reach. By giving artists direct access to knowledge, tools, and networks, we enable them to thrive creatively and professionally.

We’ve already helped hundreds of creators accelerate their music journeys, but we’re still just getting started.

Products / Offerings

Sound Collective offers a flexible suite of educational and access options designed to meet artists where they are. Whether you’re looking to immerse yourself in a full program, take focused courses, or simply explore the gear and space, we have options that fit your goals and schedule.

Full Program

The Sound Collective Full Program is our flagship, multi-section experience for students pursuing a comprehensive education in Music Production, DJing, or Studio Engineering.

Each of the three sections (intro, intermediate, proficient) build on one another, combining structured courses, private lessons, and membership. Students gain guided instruction, hands on training, and professional development support throughout their time in the program.

Full Program students receive:

• 36 hours of private lessons (12 per section)
• Access to all courses within their section (~60 hours of class time per section)
• Full membership access to the facility and studios (4 months per section)
• Full online platform access
• Discounts and benefits from our partnered companies
• Eligibility to attend select “inner circle” workshops, showcases, and events
• Career and artist development support

Courses

Courses are instructor-led classes designed to build specific skills in production, DJing, engineering, performance, instrumentation or a whole host of other topics.

Each course runs for 4-6 weeks, combining real-world techniques, collaborative projects, and practical exercises, giving students the tools and confidence to advance their craft.

Courses can be taken individually or as part of the Full Program.

Individual course students receive:

• Weekly in-person classes led by industry professionals
• Full access to Sound Collective’s facilities during class days
• 4 all access day passes per course
• Access to course materials, project files, and reference resources via the student dashboard
• Discounts and benefits from our partnered companies
• Eligibility to attend select “inner circle” workshops, showcases, and events

Membership

Membership grants you full access to the Sound Collective facility, including all production studios, DJ setups, practice rooms, and performance spaces.

Members receive:

• Full access to Sound Collective’s facilities
• Discounts and benefits from our partnered companies
• Eligibility to attend select “inner circle” workshops, showcases, and events
• One free guest day pass per month
• Full site access to our online platform for the duration of your membership

Day Pass / Week Pass

The Day Pass and Week Pass options provide short-term access to Sound Collective facilities for artists who need temporary studio or production space. Passholders gain access to production stations, live rooms, and practice areas during staffed hours. (Group passes are also available for 3 or more individuals)

Passholders receive:

• Full access to Sound Collective’s facilities
• Flexible booking options for day-to-day or week-long access

Private Lessons

Private lessons offer one-on-one instruction tailored to your goals, genre, and skill level. Lessons can focus on topics such as music production, DJing, sound design, mixing, instruments, or vocals. Sessions are led by Sound Collective mentors; active professionals with years of real-world experience.

Private lessons are available both in-person and online and can be purchased as single sessions or in multi-hour packages.

Private lesson students receive:

• Personalized, one-on-one sessions with an instructor matched to their focus and style
• The option to learn in-person at Sound Collective or online via Zoom
• Access to Sound Collective’s facilities during scheduled lessons

Online

Sound Collective’s online platform offers on-demand and live virtual instruction for students around the world. Online courses and lessons deliver the same hands-on, practical approach as our in-person programs and can be purchased individually a la carte, or bundled as a subscription.

Students enrolled online receive:

• HD lesson content and project files
• Project-based assignments and guided coursework designed for real-world application
• Optional private lessons via video call as an add-on
• Access to the Sound Collective Discord for networking, collaboration, and support

Studio Sessions

Sound Collective’s professional recording studio is available for private bookings, ideal for artists, producers, and musicians seeking a high-end environment for recording, mixing, or mastering. Each booking includes a dedicated Sound Collective engineer, and can be booked hourly, by half-day, or as a full-day buyout, depending on project needs and scheduling availability.

Studio clients receive:

• Access to Sound Collective’s professional recording studio, featuring an SSL AWS 948 console and premium outboard gear
• A dedicated in-house engineer for the duration of the session
• Use of both isolation rooms for tracking drums, vocals, or instruments
• Full access to microphones, instruments, and studio backline (subject to availability)
• Eligibility for discounted rates on multi-day or recurring bookings

Facility Details

Sound Collective’s NYC campus at 28 Broadway is designed to support creativity and collaboration across all musical disciplines. Every room is equipped with industry-standard gear and maintained by our technical team to ensure a reliable, professional experience for all students and members.

A complete breakdown of all rooms and equipment is available here

Performance Space

Our main live room for rehearsals, showcases, and live recording sessions. Outfitted for both DJ and full-band setups, with a Midas M32 console, in-room PA monitoring, and a full backline of professional instruments and amps.

Room 2 – Private Studio

A flexible rehearsal and performance space ideal for DJs, percussionists, and hybrid live setups. Features club-standard Pioneer decks and authentic Latin percussion instruments.

Room 3 – Production Classroom

A classroom and production lab designed for hands-on instruction and collaboration. Includes multiple production workstations, each outfitted with a Macbook Pro, Ableton Push, Native Instruments controller, hardware gear, and studio monitoring for group learning.

Room 4 – DJ & Livestream Studio

An advanced DJ and content-creation room equipped with multiple DJ and mixer setups, as well as a master station with full 5 deck Pioneer CDJ setup, multi-cam livestreaming capabilities, and broadcast-quality audio and video systems.

Room 5 – Production & Performance Suite

A compact creative room built for music production, mixing, and small live sessions. Includes full production and DJ setups with professional monitors and instruments.

Room 6 – Production Classroom

A large classroom and production lab configured for hands-on teaching and student collaboration with multiple workstations, MIDI controllers, hardware synths and drum machines, and studio monitors to support production and instruction.

Recording Studio

A professional recording and mixing facility featuring an SSL AWS948 console, analog outboard gear, multiple sets of studio grade monitors, and two isolation rooms for tracking drums, vocals, or full bands.

Student Lounge

A shared workspace and hangout area for collaboration, DJing or production. Equipped with plug-and-play production stations, multiple DJ stations (vinyl, controller and CDJ), hardware synths, and drum machines.

Student Benefits

Thanks to our relationships with industry-leading music tech brands, students and members get access to exclusive discounts, trials, and giveaways.

• Ableton – Discounts on all tiers of Live licenses
• iZotope / Native Instruments – Software bundles, discount pricing, and early access to promotions
• Arturia – Special pricing on software instruments and extended free trials
• Splice – Extended free trials and bonus credits
• Roland Cloud – Free trial access and discounted yearly subscriptions
• FL Studios – Discounts on all editions and bundles
• Fabfilter – Exclusive discounts on software
• Sonarworks – Extended free trials on software
• Steven Slate Audio – Special offers across the full range of products
• Ultimate Ears – Discounts on select models of world class in ear monitors
• RipX DAW – Exclusive discounts on all versions
• Mixed in Key/Captain Plugins – Discounts on select software
• Sweetwater – Sitewide discounts on A stock (New) items
• Guitar Center – Sitewide discounts on A stock (New) items

Events

Sound Collective is a space where connection and collaboration are just as important as curriculum. Each month we host a variety of events designed to foster learning, collaboration, and exposure.

Workshops & Masterclasses
Hands-on, topic-specific sessions led by working professionals, covering everything from production techniques to social media & branding.

Artist Talks & Panels
Industry discussions with producers, engineers, and DJs sharing real-world insight.

Project File Breakdowns
Detailed, instructor-led explorations of real production projects, showing how songs and performances are built from start to finish.

A&R Demo Feedback Sessions
Opportunities for students to play their works-in-progress for industry professionals and peers, receiving constructive feedback and real world exposure.

Jam Sessions & Showcases
Performance opportunities for students and members to collaborate and share their work.

Competitions & Battles
Periodic contests offering prizes, exposure, and community engagement.

Networking Nights
Casual events for connecting with peers, mentors, and collaborators in the NYC music scene.

Exclusive “Inner Circle” Nights
Accessible only to members and students, these sessions feature private workshops, listening sessions, and behind-the-scenes discussions, offering access to professional networking and mentorship in an intimate setting.

Policies

Sound Collective maintains a clear, standardized set of policies to ensure that all students, members, instructors, staff, and guests can enjoy a safe, respectful, and productive creative environment.

These policies apply to anyone enrolled in a program, taking courses or lessons, attending workshops or events, holding an active membership or pass, or using Sound Collective facilities or equipment in any capacity.

Sound Collective reserves the right to update or amend these policies at any time.

Booking Policies

To keep our studios, classrooms, and shared spaces running smoothly, all reservations must follow the guidelines below:

• Booking Access – Students and members may reserve studios, production rooms, and classrooms exclusively through the official Sound Collective booking portal or by contacting the front desk or admissions team.

A full webinar outlining the booking process and platform can be found here

• Advance Reservations – Members may book up to 30 days in advance. Other passes may be booked up to two weeks in advance.
• Time Limits – Studio and workstation bookings are limited to a maximum of one (1) three (3) hour booking per day to ensure fair access for all users.
• Late Arrivals & No-Shows – Sessions starting more than 20 minutes late may be forfeited and released to other students or members. Three or more instances of tardiness and/or no shows may result in a $40 fee at the discretion of Sound Collective.
• Room Access & Supervision – Students and members may not occupy classrooms or studios without an active booking. Classrooms may only be used when an instructor, approved staff member, or valid member booking is present. After a class, private lesson, or membership session ends, users must vacate the room so staff can prepare for the next session.
• Equipment & Instrument Requests – Any special equipment (microphones, instruments, controllers, etc.) must be requested at the time of booking. Students may request no more than two (2) pieces of external gear per booking (not including equipment permanently installed in the room).
• Session Setup & Teardown – All setup and teardown time must be included within the booked session window. Rooms must be returned to their original condition at the end of each session.
• Unauthorized Use – Entering or occupying a room without an active reservation may result in loss of booking privileges or facility access.

Facility Policies

Sound Collective’s studios, classrooms, and shared spaces are professional creative environments. All users are expected to respect the space, equipment, staff, and one another.

• Cleanliness & Care – Food and drink are prohibited in all private rooms, classrooms, performance spaces, and studios unless otherwise stated. Leave all rooms and equipment in the condition you found them.
• Food & Drink (Shared Areas Only) – Food and drink are permitted only in designated lounge and common areas. Spills must be cleaned immediately; significant spills should be reported to staff.
• Respect for Gear – Do not unplug, rewire, repatch, or move studio, DJ, or production equipment without staff approval and assistance. Misuse or damage of equipment may result in repair fees, loss of privileges, or suspension of access.
• Noise & Courtesy – Keep noise to reasonable levels in shared areas. Respect active classes, lessons, recording sessions, and private bookings.
• Guests & Visitors – All guests must check in at the front desk and hold a valid guest pass. Members are fully responsible for the behavior of their guests.
• Personal Belongings & Lost & Found – Sound Collective is not responsible for lost or stolen items. Lockers are available for daily use upon request and a Lost & Found is maintained at the front desk.
• Children – Due to liability concerns, children are not permitted to attend classes or remain in the facility unless explicitly enrolled or approved by Sound Collective.
• Substances & Conduct – Drugs and alcohol are strictly prohibited on premises. Aggressive, discriminatory, disruptive, or harassing behavior will result in immediate dismissal and possible termination of enrollment or membership.
• Safety & Security – Follow all staff directions during emergencies. Fire alarms require immediate evacuation following staff guidance and posted procedures. Unsafe conditions must be reported to staff immediately.

Cancellation Policies

We understand schedules change; these policies ensure consistency and fairness for instructors, students, and facility operations.

Courses & Classes – Only cancellations made by Sound Collective are eligible for rescheduling or credit. Missed classes by students are not refundable, reschedulable, or eligible for make-ups unless otherwise stated.

Private Lessons – Lessons must be canceled at least 24 hours in advance to avoid forfeiture. Same-day cancellations and no-shows are not credited. Repeated rescheduling may be limited at Sound Collective’s discretion.

Workshops & Events – Tickets and registrations are non-refundable once purchased unless the event is canceled by Sound Collective.

Memberships – Membership cancellations require written notice at least 30 days prior to the next billing cycle.

Day, Week, and Guest Passes – Passes are non-transferable and non-refundable once activated.

Grading Policies

(Applies to Full Program and graded course students only.)

A full and detailed version of Sound Collective’s grading policies is available here

Payment Policies

Sound Collective strives to make payments simple, transparent, and fair.

Tuition & Fees – All tuition, membership, and lesson payments are due before the start of the course, program, or billing cycle unless otherwise arranged.

Payment Plans – Installment options may be available for select Full Program students. Eligibility is determined by the administrative office.

Late & Returned Payments – Overdue balances may incur late fees and result in suspended bookings or restricted access. Returned or declined payments may result in a $25 processing fee.

Delinquency – Sound Collective may withhold certificates, transcripts, or continued access until all balances are paid in full.

Studio Policies

Sound Collective’s recording studio is a professional environment for education and production.

Studio Access – Access is limited to approved sessions and classes only.

Console Use – Students may use the studio for playback and monitoring unless granted console clearance. Console clearance requires completion of the Intermediate Studio Engineering course or verified equivalent experience.

Microphone Access – Dynamic microphones are available to all students and members. Condenser, ribbon, and tube microphones require Intro to Studio Engineering certification or staff supervision.

Outside Engineers – All paid studio bookings include a Sound Collective engineer. Outside engineers require prior approval.

File Storage & Liability – Users are responsible for saving and backing up their own files. Long-term storage is not guaranteed.

Return & Refund Policies

Sound Collective provides digital education, scheduled instruction, and access-based services. As such, all purchases are subject to the following:

All Sales Final – All purchases are final, including courses, private lessons, workshops, memberships, passes, subscriptions, and digital products.

Courses & Private Lessons – Non-refundable and non-transferable once purchased. No credits for missed sessions or scheduling conflicts.

Recorded Course Content – Courses are recorded and accessible on demand. Schedules will not be adjusted and sessions will not be rescheduled except under specific circumstances determined by Sound Collective.

Membership Renewals – A three (3) day credit window may be honored for recurring renewals when requested in writing.

Credits – Approved credits have no cash value and may only be applied toward future Sound Collective offerings.

Exceptions – Refunds or credits are issued only if a class, program, or service is canceled by Sound Collective.

Communication & Conduct

• All scheduling and billing communication must be directed to the Sound Collective administrative team.
• Instructors are not to be contacted directly regarding scheduling or billing matters.
• Harassment or abusive communication toward staff or faculty will result in immediate termination of enrollment or membership with no refunds.

Sound Collective reserves the right to interpret and enforce these policies at its sole discretion.

Contact, Location, and Hours

Address
28 Broadway, New York, NY 10004

Hours of Operation
Monday–Saturday: 10 AM – 9 PM
Sunday: 11 AM – 6 PMContact
Phone: (646) 747-0144
Email: info@soundcollective.com
Website: https://soundcollective.com
Student Platform: https://learn.soundcollective.com

The SoundCollective Food and Drink Policy is an effort to make the facility an inviting and comfortable place for learning while maximizing the continued value of SoundCollective’s equipment and furnishings. This policy achieves a balance between SoundCollective users’ social needs and the need to preserve and protect our laptops, furnishings, and other equipment. This Food and Drink Policy applies to everyone in the building, including students, members, staff, and guests.

• Eating and drinking are permitted within the lounge area, offices, and common spaces. 
• Food and drink are not permitted in any area posted as “No Food or Drink.” This includes, but is not limited to: the classrooms, performance space and the recording studio.  
• Beverages in open containers, cans, mugs, glasses, or cups without lids are not permitted in the classrooms or recording studio. 
• Food and drink waste must be discarded in trash or recycling receptacles. 
• Spilled food or drink should be cleaned immediately with paper towels available at the front desk. For significant spills or messes, please contact any SoundCollective staff member immediately. 
• Individuals who disregard the policy will be asked to empty their prohibited drink containers, put their food away, or leave the classrooms or recording studio.
• SoundCollective reserves the right to suspend this policy for special SoundCollective workshops and events. 

Booking

• Student production workstations are available to members without prior booking (subject to availability).
• Using the specialized rooms, including the private practice rooms, performance space, recording studio, and streaming studio, requires prior booking.
• The practice spaces can be used to teach lessons only when booked through our admissions department. Please let us know if you would like to teach lessons, and we will get back to you with more information.
• Members get one free guest day pass per month. Members may purchase additional guest day passes for $50 per day.
• Members are responsible for the guests they bring into the facility.
• Please note: we are open from 10 am to 9 pm, Monday through Saturday and 11 am to 6 pm on Sunday. Booking times must fall within open hours.
• Booking Procedure: You can book a room by contacting us at admissions@soundcollective.com or (646) 747-0144.

Booking Cancellation

• Booking cancellations must be made at least 24-48 hours in advance.
• If you have not shown up for your reservation 15 minutes after its start time, your reservation will be canceled.

Weather & Maintenance

• It’s always a great day to be a member; however, if the weather should turn inclement, we reserve the right to close to keep everyone safe. If there are potentially hazardous weather conditions, please check our website or call to confirm we are open before traveling to the facility.
• We are continuing to renovate our facility to serve our members better. Sometimes that means we will have to alter our open hours. We appreciate your understanding.

Membership Cancellation

• Please call (646) 747-0144 or email admissions@soundcollective.com to cancel your subscription.

Scheduling Lessons

• Scheduling of lessons is done through this website or the Admissions Office only. You must inform the Admissions Office if you wish to cancel or make any changes to your lesson schedule.

Rescheduling Lessons

• If, due to unforeseen circumstances, you need to reschedule your lesson, you must contact the Admissions Office 24 hours before your lesson is scheduled. If you need to cancel a lesson that is scheduled on the weekend or on Monday, you must contact our office on or before Friday. Otherwise, you will be charged for that lesson.
• Please note that students are allowed to reschedule a maximum number of once every 4 sessions or 3 times every 10 sessions.

Tech Session (Applicable to Online Private Lessons Only)

• For your online private lesson, we recommend that you coordinate with our in-house tech team to ensure that your computer settings and equipment are optimal for your lesson. Please contact us for further information.
• If you do not wish to have the tech session, you are responsible for setting up your equipment before your online lesson. The tech session must occur at least 48 hours prior to your lesson.

The first priority for all bookings is to accommodate classes, membership, and teaching needs. Extracurricular projects may be pursued as a second priority, though we cannot guarantee accommodations for these bookings. The reservation and sign-out policies apply to all SoundCollective equipment.

• Students and members must reserve equipment in advance and are responsible for canceling bookings they no longer need. If booked equipment has not been picked up by the end of the reserved period, all future bookings will be automatically canceled.
• Equipment dedicated for specific class use may not be signed-out for general use throughout the term of the class.
• Students wishing to sign out gear must make a request through SoundCollective prior to making a booking. Permission for this type of booking will be at the discretion of the SoundCollective Tech Team. 
• Equipment must be picked up and returned within operating hours. Equipment that is not returned by the end of the lending period is subject to a late fee of the same daily rental rate the equipment was signed-out for, plus an additional fee of 15% of the daily rate.
• Special accommodation requests for drop-off or pick-up times must be made at the time of booking.
• The borrower is responsible for the equipment until it has been checked back in by a SoundCollective staff member. Please do not leave any equipment unattended outside the facility, as you will be responsible for it.
• All information provided by the borrower on the sign-out form will remain confidential unless the individual has violated any of the equipment sign-out policies.
• Students failing to respect the responsibilities listed above, failing to return equipment in good working order, or failing to return equipment at all, will be invoiced by SoundCollective for the full value of repairs or replacement.
• Sound Collective does not supply storage media for gear or recording devices. Borrowers must provide their own media storage. 

*SoundCollective reserves the right to change these Policies and Procedures at any time.

1. Refunds must be requested within 48 hours of the original purchase via email to admissions@soundcollective.com. Please note, refunds cannot be made for classes that have already been taken. Absences or cancellations made by the student are not eligible for refunds.
2. Requests to exchange a purchase for credit towards another program must be made via email to admissions@soundcollective.com no less than 3 weeks prior to the start of the originally purchased program. Please note exchanges can only be made based on program availability. Sound Collective does not accept any responsibility for such exchanges if the student is unable to attend any of the programs we have available. Credit must be used within 6 months of the original purchase date.
3. In the event a full program is cancelled or rescheduled, students will be given the option to either re-enroll in the rescheduled program or request a refund in accordance with the policy above.
4. In the event a student must cancel/reschedule a private lesson, the request must be submitted via email to admissions@soundcollective.com no less than 24 hours prior to their lesson time. Same day cancellations made by students for classes, including private lessons, are ineligible for refunds or exchanges. In the event the school and/or instructor must cancel/reschedule a class, make up date options will be given in order to ensure the student can complete the classes they have purchased in their entirety.
5. In order to maintain a clear written record, communication regarding scheduling and billing must be conducted via email and addressed to admissions@soundcollective.com. Please reserve phone calls for emergencies such as delayed transportation or same day cancelations. 
6. Instructors are NOT to be contacted via phone, email, or social media regarding any Sound Collective matters including scheduling and billing. All communication must go through the appropriate parties listed above.
7. Harassment in the form of excessive phone calls, emails, social media direct messages, or any communication (verbal, written, or otherwise) containing threats to the school and/or staff will not be tolerated. Such harassment will result in immediate termination of the student’s program with no refunds, in addition to the student being barred from enrolling in future programs at the school’s discretion.

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to NYICC, 28 Broadway, New York, NY 10004.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Country refers to: New York, United States
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to Sound Collective, accessible from https://www.soundcollective.com/
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Free Privacy Policy website article.

We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies Type: Session Cookies Administered by: Us Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
• Cookies Policy / Notice Acceptance Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
• Functionality Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
• To manage Your requests: To attend and manage Your requests to Us.
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: info@soundcollective.com
• By phone number: 646-747-0144